​Privacy & Cookies Policy

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Last updated: 08/06/2026

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1. Who I Am (Data Controller)

AvonVale Coaching (“I”, “me”, or “my”) provides coaching services focused on leadership, personal growth, life transitions, and emotional wellbeing support.

I am the data controller responsible for your personal data under UK GDPR.

If you have any questions about this policy, you can contact me at:
Email: avonvalecoaching@gmail.com

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2. What Information I Collect

I may collect and process the following personal data:

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Identity & Contact Data

• Name

• Email address

• Phone number (if provided)

Enquiry & Booking Data

• Information you submit through contact forms

• Booking details (date, time, service selected)

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Sensitive Personal Data (Special Category Data)

In the course of coaching, you may choose to share information relating to your emotional wellbeing, life experiences, or personal circumstances.

This type of information is classified as special category data under UK GDPR and is only processed:

• with your explicit consent, and

• solely for the purpose of providing coaching support services.

You are not required to share this information to use the website or book a session.

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3. How I Collect Your Information

Your data is collected when you:

• Submit contact forms or email me directly

• Book a session through my online booking system

• Browse the website (via cookies and analytics tools)

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4. Lawful Basis for Processing

Under UK GDPR, I process your personal data on the following lawful bases:

• Performance of a contract: To provide coaching services you have requested

• Consent: Where you voluntarily provide sensitive personal data

• Legitimate interest: To respond to enquiries, manage bookings, and improve website performance

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5. Confidentiality & Professional Boundaries

All personal information shared during coaching sessions is treated as confidential.

However, confidentiality may be limited where:

• There is a legal obligation to disclose information

• There is a serious risk of harm to you or others

Coaching is a professional support service and is not a substitute for medical, psychological or psychiatric treatment. It is not a regulated healthcare service.

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6. How Your Information Is Used

Your data is used to:

• Manage bookings and appointments

• Deliver coaching services

• Respond to enquiries

• Maintain business records

• Improve website functionality and user experience

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7. Third-Party Service Providers

I use trusted third-party providers to operate my business. These include:

• Wix: Website hosting, forms, and booking management

• Google Analytics: Website usage analytics (anonymous or aggregated data where possible)

These providers only process your data as necessary to provide their services.

I do not sell or rent your personal data to any third parties.

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8. Data Storage & Retention

Your personal data is stored securely using password-protected and encrypted systems.

I retain personal data only for as long as necessary to:

• Provide coaching services

• Maintain business records

• Comply with legal, accounting, or insurance obligations

Typically, this is up to 7 years for financial/business records, after which data is securely deleted or anonymised.

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9. Data Security

Appropriate technical and organisational measures are used to protect your personal data, including:

• Secure platforms (e.g. Wix)

• Password protection

• Restricted access to personal information

While no system is 100% secure, reasonable steps are taken to safeguard your data.

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10. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data held about you

• Request correction of inaccurate data

• Request deletion of your data (“right to be forgotten”)

• Withdraw consent at any time (where applicable)

• Object to or restrict certain types of processing

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To exercise your rights, contact:
Email: avonvalecoaching@gmail.com

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11. Age of Users

My services and website are intended for individuals aged 18 years and over.

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By using this website or booking a session, you confirm that you are at least 18 years old.

If you are under 18, you must not use this website or submit any personal information.

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12. Cookies Policy

What Are Cookies?

Cookies are small files stored on your device that help the website function properly and improve user experience.

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How I Use Cookies:

• Essential cookies: Required for website and booking functionality

• Analytics cookies: Used to understand website traffic and performance

• Functional cookies: Improve user experience (e.g. remembering preferences)

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Managing Cookies:

You can control or disable cookies through your browser settings.
Please note that disabling cookies may affect website functionality, including booking features.

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13. Complaints

If you have concerns about how your data is handled, please contact me first so I can resolve the issue.

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You also have the right to lodge a complaint with the:
Information Commissioner’s Office (ICO) – www.ico.org.uk